Pre-Purchase FAQs

Is Air Water Land Gear a legitimate U.S.-based business?
Yes. Air Water Land Gear is a U.S.-based company providing premium outdoor and adventure equipment. Our team is available before and after purchase to answer questions and support your order.

How long does delivery take?
Delivery timelines vary by product size and shipping method. Smaller items ship via standard parcel services, while larger items such as rooftop tents, kayaks, and electric surfboards typically ship via freight. Estimated timelines are outlined in our Shipping Policy.

What does “freight delivery” mean?
Freight delivery is used for large or heavy items that cannot ship via standard carriers. Freight shipments may require appointment scheduling and are typically curbside deliveries.

Can I return a large or freight-shipped item?
Returns are accepted within 30 days of delivery, subject to our Returns & Refunds Policy. Due to the size and nature of freight-shipped items, return shipping may require freight transportation and associated costs.

What if my item arrives damaged?
Please inspect your delivery upon arrival and note any visible damage with the carrier. Contact us promptly with photos so we can assist in resolving the issue.

Do your products include a warranty?
Warranty coverage varies by manufacturer. Where applicable, manufacturer warranties apply. If you have questions about warranty coverage, we’re happy to help before purchase.

Who should I contact if I have questions before ordering?
We encourage customers to contact us before placing an order if they have questions about fit, compatibility, shipping, or delivery logistics. Our team is here to help you make an informed decision.